SUMMIT One Vanderbilt Experience

Summit One Vanderbilt was amazing! The views were breathtaking. I highly recommend this experience. In my opinion it is the best observation deck in NYC.

Great experience

Loved the views

Amazing views and unique experience.

Took my partner for his birthday. Process was seamless with the voucher, confirmation and obtaining tickets. We had an amazing time with awesome pictures capturing the experience.

Great night! Super cool place, very nice and organized.

Amazing!

Very satisfied with service and got unforgettable impression.

The experience was great. The views and artistic experiences are very good. But the queues are very long, more than 50% of time we stayed ar queues: from enteing to security to theatre (that is mandatory) to elevators, to one of the rooms. The seating places on the top can be improved.

It was as advertised, but I was thrown off by the fact that I selected a 7-10pm entry option and the response I received was that I couldn't attend until 10pm. That was very misleading and I was given no opportunity to adjust. This was not appreciated.

The Summit Experience was an enjoyable event. Interesting concept for viewing NYC. We were there in the evening & the views were spectacular. Only gave it 3 stars because of the "overall experience". We logged on to book our experience. Once you enter your voucher #, you're asked to give 3 dates you'd like to go to experience. You're then given a message that they will get back to you w/in 24 - 48 hours with the date & time of your experience. That leaves you hanging until they contact you. We received an e-mail (supposedly from a "personal / live" person., about a day in a half later. The e-mail spoke to us personally & indicated that she was "pleased" to announced that they booked us on a Wed. eve @ 8PM. We do not live in the city, so an 8pm starting event in the middle of the week wasn't ideal for us. I immediately tried to find a phone # to call, all to no avail. I wrote back to this "personal" woman author to explain our concern of date given. I never received a response from our "personal" author. (24 hrs) so I then went back onto their web-site, to do an on-line chat. I typed in all required info & request to exchange our tkts. I immediately received an auto response of "thank you for contacting us, someone will get back to you shortly". (this was @ 11AM in the morning). I never received a response & now it's the day/eve of our event time. It indicated on their web-site that "if you do not attend on your scheduled date/time, you'll forfeit the voucher". So we drove into NYC to attend the event. As I indicated it was a good experience (once we were there). They tell you to plan for a 2 hour event. You spend approx 45 minutes going thru initial check-in, mini movie, waiting on line, putting on shoe covers, waiting on elevator lines & the longest line, is the last line (approx 30 min) to top floor to the glass enclosed look-out (very cool). You can spend as much time as you want in each section, but you can not go back, to any of the rooms areas, you already walked thru. Mia D.

So many people! It’s just looking out windows and you are rushed to take pictures

Summit is fun if a bit gimmicky but working with virgin is a nightmare. Sent tickets for the wrong date and time and of course no phone number to fix it